Policies, Procedures
COVID-19 Information & Updates
Active Solutions Registered Massage Therapy has a responsibility to ensure our facility remains as safe as possible. This is why we continue to have a number of protocols and precautions in place to protect our clients, visitors, & staff from the spread of COVID-19. Active Solutions Registered Massage Therapy is a mask friendly practice. All clients, visitors, and staff have the choice to wear a face mask while within our practice space, however masks are not provided and must be supplied by the individual if they choose to wear one. Please complete the written & verbal pre appointment COVID-19 screening prior to your appointment. If you answer yes to any of the questions, please reschedule your appointment.
Location & Parking
Active Solutions Registered Massage Therapy is located within the Oakville Chiropractic & Family Health clinic. You will find us on the 3rd floor of the Palermo Medical Centre. Our address is 2525 Old Bronte Rd., Suite #380, Oakville, ON., L6M 4J2. You will find the Palermo Medical Centre on the Southeast corner of the ‘T’ intersection at Dundas Street and Old Bronte Rd. There is a parking garage on site for you to use free of charge. Parking can also be found at street level surrounding the building, as well as accessibility parking located near the main entrance. Please remember that as the parking lot gets busier throughout the day, there is also parking available on the second level. Please aim to arrive at the Palermo Medical Centre 10-15 minutes ahead of your appointment time to ensure that you aren’t rushed. Once parked, please proceed to suite #380, Oakville Chiropractic & Family Health, and have a seat in the common waiting room until your appointment time.
Security Camera Usage
For the safety and security of all clients, visitors, and staff, please be advised that there are video surveillance cameras installed in the common areas of the building unit, suite #380 of the Palermo Medical Centre, from which Active Solutions Registered Massage Therapy operates. The areas that are under video surveillance include the common entrance/exit to the unit, waiting room, and hallway. Individual treatment rooms remain private and are not monitored. All practitioners operating from suite #380 of the Palermo Medical Centre, otherwise known as Oakville Chiropractic & Family Health, have access to monitor these areas through the afore mentioned surveillance system.
Cancellation Policy
If you are unable to keep your scheduled appointment, please contact us as soon as possible. A full 24 hours notice is required for rescheduling or cancellations. The full session fee will be charged for missed appointments or cancellations with less than 24 hours notice. Active Solutions Registered Massage Therapy reserves the right to refuse service if it is felt that treatment would be unsafe for either the client or therapist. Active Solutions Registered Massage Therapy also reserves the right to refuse service for outstanding accounts until payment is rendered, or for habitual late cancellations and missed appointments.
Payment(s) & Insurance coverage
Many extended healthcare plans offer full or partial coverage for Registered Massage Therapy services. However, it is your responsibility to contact your employer or extended health Insurance provider to determine the extent of coverage provided by your particular insurance policy.
Currently Active Solutions Registered Massage Therapy does not undertake any direct billing to third party insurance plans or extended health care providers. Therefore, full payment must be remitted by the end of each session upon which you will receive a receipt for the treatment provided. The paid invoice may be submitted to your insurance company for reimbursement. Please be advised that Massage Therapy services are not covered by OHIP.
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No MVA OR WSIB
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No Direct Billing
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Forms of payment: VISA, MASTERCARD, E-transfer (at time of appointment), Cheque (with credit card on file), or Cash (exact change only) .
Frequently Asked Questions
Do I need a physician’s referral?
Active Solutions Registered Massage Therapy does not require you to obtain a physician’s referral in order to perform an assessment and begin treatment with us as we run on a fee for service structure. However, if you have an extended health care plan and intend to submit your paid invoice for reimbursement, your benefits policy may require a doctor’s referral note in order to process your claim.
Do I have to remove all my clothing for massage therapy?
No. Client comfort is of the utmost importance to all Registered Massage Therapists, whether that is in the context of the clothing you wear or the treatment you receive. It is the client’s choice as to whether they elect to remove any, some, or all of their clothing. All Registered Massage Therapists are trained in proper draping procedures to ensure that your privacy is completely respected at all times during treatment.
How long does each treatment session usually last?
The length of a Registered Massage Therapy session varies according to the needs of each individual and is billed accordingly. Active Solutions Registered Massage Therapy offers 60, 75, & 90 minute treatment sessions. Please refer to our listed fee schedule for costs.
Due to the nature of our practice, we require a minimum booking of 75 minutes for your first in-office session with us, also known as the Initial Assessment. We require time during this session prior to the massage to conduct a confidential health history and obtain your written consent to treatment; physical observations and assessments; as well as site observation and equipment set-up (In-home sessions only).
Prior to the start of treatment the Massage Therapist will describe the treatment to be provided to ensure your comfort with the treatment plan. Your consent will be sought before treatment is provided. If you are uncomfortable, your RMT wants you to let them know immediately, whether that discomfort involves the treatment, draping, or any pain you may experience. If you are uncomfortable with any part of the treatment, you may withdraw your consent at any time and the session will stop. As with many treatments affecting the soft tissue, there are times when massage therapy can cause some light discomfort but is not harmful. A comfort scale will be established and the therapist will work within the client’s tolerance level. After completing the health history, if there are future changes to your health, it is imperative that you update this information with your RMT.
Possible side effects of Massage Therapy
Although uncommon, please be aware that there are some temporary side effects that can occur with Massage Therapy either during or directly following a treatment. Everyone responds differently to treatment, but some common side effects include symptoms such as dizziness, nausea, headache, or muscle soreness specifically following the use of deeper treatment techniques.
