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Policies, Procedures

Cancellation Policy

If you are unable to keep your scheduled appointment, please contact us as soon as possible. A full 24 hours notice is required for rescheduling or cancellations. The full session fee will be charged for missed appointments or cancellations with less than 24 hours notice. Active Solutions Registered Massage Therapy reserves the right to refuse  service if it is felt that treatment would be unsafe  for either the client or therapist.  Active Solutions Registered Massage Therapy also reserves the right to refuse service for outstanding accounts until payment is rendered, or for habitual late cancellations and missed appointments.

Payment(s) & Insurance coverage

Many extended healthcare plans offer full or partial coverage for Registered Massage Therapy services. However, it is your responsibility to contact your employer or extended health Insurance provider to determine the extent of coverage provided by your particular insurance policy.

Currently Active Solutions Registered Massage Therapy does not undertake any direct billing to third party insurance plans or extended health care providers. Therefore, full payment must be remitted by the end of each session upon which you will receive a receipt for the treatment provided. The paid invoice may be submitted to your insurance company for reimbursement. Please be advised that Massage Therapy services are not covered by OHIP.


  • Forms of payment: Interac Debit, VISA, MASTERCARD, E-transfer (at time of appointment) .

Frequently Asked Questions

Do I need a physician’s referral?

Active Solutions Registered Massage Therapy does not require you to obtain a physician’s referral in order to perform an assessment and begin treatment with us as we run on a fee for service structure.  However, if you have an extended health care plan and intend to submit your paid invoice for reimbursement, your benefits policy may require a doctor’s referral note in order to process your claim.

Do I have to remove all my clothing for massage therapy?

No. Client comfort is of the utmost importance to all Registered Massage Therapists, whether that is in the context of the clothing you wear or the treatment you receive.  It is the client’s choice as to whether they elect to remove any, some, or all of their clothing. All Registered Massage Therapists are trained in proper draping procedures to ensure that your privacy is completely respected at all times during treatment. 

How long does each treatment session usually last?

The length of a Registered Massage Therapy session varies according to the needs of each individual and is billed accordingly. Active Solutions Registered Massage Therapy offers 60, 75, & 90 minute treatment sessions. Please refer to our listed fee schedule for costs.

Due to the unique nature of our company, we require a minimum booking of 90 minutes for your first session with us, also known as the Initial Assessment. We require time during this session prior to your massage to conduct a confidential health history and obtain your written consent to treatment; physical observations and assessments; as well as site observation and equipment set-up (In-home sessions only).

Prior to the start of treatment the Massage Therapist will describe the treatment to be provided to ensure your comfort with the treatment plan.  Your consent will be sought before treatment is provided. If you are uncomfortable, your RMT wants you to let them know  immediately, whether that discomfort involves the treatment, draping, or any pain you may experience. If you are uncomfortable with any part of the treatment, you may withdraw your consent at any time and the session will stop. As with many treatments affecting the soft tissue, there are times when massage therapy can cause some light discomfort but is not harmful. A comfort scale will be established and the therapist will work within the client’s tolerance level. After completing the health history, if there are future changes to your health, it is imperative that you update this information with your RMT. 

Although uncommon, please be aware that there are some temporary side effects that can occur with Massage Therapy either during or directly following a treatment. Everyone responds differently to treatment, but some common side effects include symptoms such as dizziness, nausea, headache, or, muscle soreness specifically following the use of deeper treatment techniques.